Our Spa Policies

Cancellations + No Shows

We ask all of our guests to give us 24 hour notice when rescheduling or canceling their appointment(s). For packages (any appointments booked for multiple services across our spa menu, or any appointments booked for multiple guests) we ask for 72 hour notice when rescheduling or cancelling.

All appointments or packages cancelled within those time frames will incur a 50% service fee, charged to your card on file.

All no-shows and day of cancellations incur a 100% service fee, charged to your card on file.

Running Late

Your Spa time is important! We ask that all guests arrive 5-10 minutes before their appointment time to check in at the front desk, fill out necessary paperwork, and get ready for your service.

Your appointment time starts on the scheduled time, so if you are running late, that time will be deducted from your service.

In the event that one of our staff members is running behind, you will NOT have time deducted and will still receive your full service.

If there is an extenuating circumstance that has caused you to be late for your appointment, please call the front desk and let them know.

All appointments that are 30+ minutes late without a call will be cancelled and considered a no-show

gift card terms and conditions

Expiration: Gift cards are valid for one (1) year from the date of purchase. Any unused balance after the expiration date will be forfeited.

Redemption: Gift cards may be redeemed for any service offered at Mountain Escape Luxury Spa and Boutique or for retail items in our boutique.

Non-Refundable: Gift cards cannot be returned, refunded, or exchanged for cash, except where required by law.

Partial Use: If the purchase amount exceeds the value of the gift card, the remaining balance must be paid at the time of service. If the purchase amount is less than the value of the gift card, the unused balance will remain on the card until the expiration date.

Lost or Stolen Cards: Mountain Escape Luxury Spa and Boutique is not responsible for lost, stolen, or damaged gift cards. Gift cards should be treated as cash.

Other Restrictions: Gift cards cannot be used to purchase additional gift cards.

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